FAQ

What is the Difference between SNS and DIPD?

These both use a dip powder system. SNS is a brand of dip powder as is DIPD nails. DIPD is an Australian Owned brand with many of its dip powders and products being made here in Australia. We keep as much of the business here in Australia as we can and are committed to do so.

Can I use the DIPD products with other dip powder system brands?

DIPD Nails dip powder colours and glitters are universal and can be used with all dipping liquids and systems. In terms of longevity and lasting results, we highly recommend using our best selling Pro Liquids Top & Base as they yield the best results of up to 5 weeks. All dipping systems vary in quality and lasting. We cannot guarantee lasting results with another dipping brands liquids or powders.

How long does delivery take?

Standard delivery can take 3-5 days in Australia and can take up to 7 days depending on Auspost demands and regional areas. We endeavour to get all orders out within 24 hrs. Please note packing hours are dedicated to 9-5pm Monday to Saturday. Orders are packed and dispatched from Melbourne. Note that Auspost pickup does not happen on Sundays and Public Holidays. All orders are registered with tracking. Please make sure you place your correct address on the order. If you have any issues, please email us hellodipdnails@gmail.com. We are happy to assist you with any urgent enquiries so make sure you email us :)

Why are my DIPD nails chipping and lifting?

Thorough preparation is going to determine the longevity of your manicure. If you are new to the process, you will need to get into the habit of prepping your nails adequately. Use the Pro Cuticle Pusher to push back and gently remove old skin and protein on the nail as this will cause lifting around the cuticle area. New nails to DIPD, gently rough up the shine on the nail with the white buffer so the base and dip adhere to the nails. If you are regularly doing your nails you will not need to buff the entire nail, only the new regrowth around the cuticle area. Wipe over the nails using DIPD alcohol wipes or Pre-primer Spray. This will cleanse the nails and remove oils that can cause lifting. Apply Primer (bond) liberally to each nail. Finally using a foundation dip of the Bonding Clear Dip Powder will help create lasting chip-free nails.

My DIPD Top and Base coat lid won’t open? How do I prevent this from happening? 

The Base and Top coat is a glue-based liquid product which means if the bottles are not wiped with a lint free wipe post application, the liquid will gets on the neck of the bottle and glue it shut. Use cuticle oil on the neck of the bottle to lubricate it. This will avoid it from gluing shut. DIPD cannot take responsibility for liquids that are unusable due to customer error. It pays to read all instructions and understand the products.

My brushes have hardened. How do I prevent this from happening? 

The Top Coat Brush will go hard if you do not let the Activator adequately dry. Wet activator sets the Top and Base Coat liquids. If you wet the activator by rubbing it with alcohol wipes or wash hands prior to the Top Coat, your brush will harden. You must ensure you Top Coat is fully loaded for each nail. Insufficient liquid on the brush will cause the brush to dry and drag on the nail and you will struggle to get a smooth finish. Lastly, brush saver can assist. You will need to soak brush in the Brush Saver for 5-10 minutes at the end of each treatment to make sure brush is clean and no product residue is left. Replacing brush is by far the most effective way to keep your bottles and liquids in perfect condition. It is recommended you only replace the Top Coat and Base Coat Brushes.

Why is my DIPD Top Coat not shiny when applied on the nails? 

This can be caused due to cross contamination. Often related to the activator or the Top coat. If they have been open over 6-12 months, it is recommended you replace these liquids.

Can I apply tips with DIPD powder? 

Yes, we have 2 types of Tips. If you have short thin nails, we recommend the Soft Gel Tips that are full coverage and pre-shaped. These soak-off each time you apply a new set. The DIPD Tip Kit is our best seller. These are applied to the very tip of your natural nails and can be cut to desired length. These are fantastic if you break a nails as they allow you to apply a tip while the nail grows to catch up length. These are light and feel like your natural nails. These are very strong when applied correctly. Make sure you don't cover too much nail, 2mm is all you need, make sure the curve follows the natural nail. do not apply in the middle of the nail unless you have short nail beds.

Can I apply DIPD in stages and come back to them later?

Yes, you can apply 4 layers of DIPD and activate and then come back to it a day or so later and the file the nails and apply Top Coat. The system is great as it can be done in stages and once done it will out last nail polish and other manicures.